Policies.

By entering our building you are agreeing with these policies.

Hair services, payments, questions, concerns and adjustments are between you and your stylist directly. Penelope James Ltd. is a Independent Stylist rental salon and all contractors running their own independent businesses in our setting. They simply rent a chair at Penelope James Ltd. and operate their own independent entities. If you have questions about your hair please contact your stylist directly.

Mask Policy: Masking is optional at Penelope James Hair, and we respect everyone's decision to mask or not mask. Any discrimination of any kind will not be tolerated.

Vaccine Policy: Penelope James Hair has not mandated vaccines for management, artists, clients, students or teachers. We will not disclose anyone's private health information. Any discrimination of any kind will not be tolerated.

Stylist booking/no-show policies: Please be mindful of your stylists booking and no-show policies listed on their artist pages. If their policies are not clearly listed, please ask for their policies before booking a reservation.

Children are welcome in the salon by appointment only. Although a majority of children are incredibly well-behaved, our mission is to provide a safe and relaxing experience for our guests and artists. Since we are a small intimate setting, we are working on reducing the amount of people on the salon especially on the salon floor. Children are welcome in the salon only if they have a reservation. Management will give verbal reminders in-person if this policy is violated.

Please do not bring anyone to your reservation. Management will give verbal reminders in-person if this policy is violated. The only additional guests allowed on the salon floor are parents accompanying a minor or guest with additional needs who has an appointment.

 

Thank you for understanding and respecting our facility.

If you have questions, concerns or feedback about these policies please e-mail the owner (Dani) at penelopejamesuk@hotmail.com