Policies.

By entering our building you are agreeing with these policies.

Hair services, payments, questions, concerns and adjustments are between you and your stylist directly. Penelope James Ltd. is a Independent Stylist rental salon and all contractors running their own independent businesses in our setting. They simply rent a chair at Penelope James Ltd. and operate their own independent entities. If you have questions about your hair please contact your stylist directly.

 

Stylist booking/no-show policies: Please be mindful of your stylists booking and no-show policies listed on their artist pages. If their policies are not clearly listed, please ask for their policies before booking a reservation.

Children are welcome in the salon by appointment only. Although a majority of children are incredibly well-behaved, our mission is to provide a safe and relaxing experience for our guests and artists. Since we are a small intimate setting, we are working on reducing the amount of people on the salon especially on the salon floor. Children are welcome in the salon only if they have a reservation. Management will give verbal reminders in-person if this policy is violated.

Please do not bring anyone to your reservation. Management will give verbal reminders in-person if this policy is violated. The only additional guests allowed on the salon floor are parents accompanying a minor or guest with additional needs who has an appointment.

 

Thank you for understanding and respecting our facility.

If you have questions, concerns or feedback about these policies please e-mail the owner (Dani) at penelopejamesuk@hotmail.com